Frequently Asked Questions
Everything you need to know about your next adventure with Black Mountain Bicycles.
What is your return policy on bicycles and gear?
We offer a 30-day return policy on most items. Bicycles must be in new, unridden condition, and all gear must be in original packaging with tags attached. A 15% restocking fee may apply to bike returns.
Do you offer professional assembly for shipped bikes?
Yes, every bike shipped from Black Mountain Bicycles is pre-assembled and tuned by our certified mechanics before being partially disassembled for safe transit. Professional re-assembly at a local shop is recommended.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do your bicycles come with a manufacturer warranty?
Absolutely. All new bicycles sold at Black Mountain Bicycles come with a full manufacturer’s warranty covering frame defects and component failures under normal use conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you get on the trails sooner.
Do you ship internationally?
Currently, we only ship within the continental United States and Canada. Shipping rates and delivery times vary based on your specific location and the size of the items ordered.